If you've been searching for online orthopaedic telehealth care, you're likely not just looking for an appointment; you're looking for clear answers and a plan you can trust.
After an injury, the hardest part is often the uncertainty: you may be asking yourself, "Do I need a scan? Is it serious? What should I be doing right now?"
AVA Orthopaedics is designed to remove that uncertainty. We offer specialist-led video consultations, we provide early, structured direction — so you know exactly what to do next, without delays or unnecessary appointments.
What Does an Online Consultation with AVA Orthopaedics Involve?
Your consultation is a structured, video appointment conducted via a secure platform from wherever you are.
We take the time to properly understand your injury, not just what's happened, but how it's affecting you.
During your consultation, we will:
- Take a detailed history of how your injury occurred or how your pain developed
- Understand your medical background, previous injuries, and current commitments (work, sport, travel)
- Assess your movement and visually examine the injured area
- Review any existing imaging (if available)
- Determine whether further imaging is needed and organise it if required
- Explain your diagnosis (or likely diagnosis) and what it means
- Provide a clear, personalised management plan
AVA Orthopaedics offers comprehensive care, not just a brief or generic appointment. The focus is on clarity, so you leave knowing what's going on and what to do next.
Who Will I See?
You will see an Orthopaedic Surgeon if you chose our Orthopaedic Consultation Pathway. If you choose the Early Injury Assessment Pathway you will see a medical professional skilled in orthopaedics and your case will be reviewed by an Orthopaedic Surgeon.
Most standard telehealth services are designed for general medical care. AVA Orthopaedics is specialist Orthopaedic care. You will get focused, injury-specific assessment and direction that orthopaedic conditions require.
AVA Orthopaedics is deliberately structured for musculoskeletal injury care and expands on the standard telehealth model. We offer two clearly defined pathways, each designed to deliver targeted orthopaedic assessment, appropriate imaging coordination, and a clear management plan from the outset.
Early Injury Assessment
During an early injury assessment, you'll be seen by clinicians experienced in orthopaedic care, including nurse practitioners and emergency care physicians. They specialise in assessing injuries early, guiding appropriate imaging, and initiating treatment. Your care is delivered within a structured orthopaedic framework, with every case having direct orthopaedic surgeon oversight.
Specialist Advice. Early Direction.
Orthopaedic Surgeon Consultation
You also have the option to consult directly with an orthopaedic surgeon registered with the Australian Health Practitioner Regulation Agency (AHPRA). Our team will align you with a surgeon whose subspecialty matches your specific injury or anatomical region, ensuring the consultation is targeted and clinically relevant.
All consultations are delivered online, via telehealth, enabling access from home, your workplace, or another convenient location — while maintaining the standard of care expected from a specialist review. See our Services page.
Do I Need Imaging Before My Appointment?
Not all injuries need imaging before an appointment, but we can help if you do need imaging.
Patients are often concerned about arranging imaging prior to seeing AVA Orthopaedics. However, imaging is not needed upfront; in fact, ordering the wrong radiological scan can delay your care, so let us help you. We guide you on:
- Whether imaging is required
- What type is appropriate
- How urgently imaging should be done
If you already have imaging, we can review it during your consultation and explain what it means in the context of your injury.
How Long Does an Appointment Take?
AVA Orthopaedics offers comprehensive appointments.
Orthopaedic injuries require more than a quick appointment. They require a more detailed, structured approach that builds on the standard telehealth model to ensure the diagnosis and plan are right from the outset.
At AVA Orthopaedics, our appointments are intentionally not rushed. We allow dedicated time to properly understand your injury: how it happened, how it is affecting you, and what matters most in your recovery (whether that's work, sport, or day-to-day function).
Your consultation includes a thorough history, a guided visual and movement assessment, and a detailed review of any imaging if already done. We then take the time to explain your diagnosis (or likely diagnosis), talk through all relevant treatment options, and develop a clear, personalised plan with you.
Just as importantly, we make sure your questions are answered and that you leave the appointment feeling confident about what to do next.
Because in orthopaedics, taking the time early doesn't slow things down; it prevents delays later.
How Quickly Can I Be Seen?
You can be seen quickly at AVA Orthopaedics, as soon as same day in most instances.
Access to care is one of the biggest challenges in orthopaedics. In traditional pathways, it's not uncommon to wait days to see a GP, then weeks for imaging, and often longer again for a specialist appointment. During that time, uncertainty builds, and recovery can be delayed simply because the right plan hasn't been put in place early. AVA Orthopaedics provides prompt appointments.
One of the key advantages of AVA Orthopaedics is access. Our model is designed to remove those delays and provide early, specialist-led direction when it matters most.
Early Pathway appointments are typically available the same day or the next day, allowing you to be assessed quickly after an injury. This means you can start the right management sooner, whether that's getting appropriate imaging, early treatment, or simply understanding what's going on and what to do next.
It's not just about being seen quickly; it's about getting the right answers early, so you can move forward with confidence rather than waiting in the system.
Do I Need a Referral?
One of the advantages of AVA Orthopaedics is that you don't need a referral to get started. If you're unsure about your injury or need early direction, you can book an Early Injury Assessment directly and be seen without delay.
If you choose to book directly with an orthopaedic surgeon, a valid referral is required if you wish to access a Medicare rebate. This is part of standard Medicare requirements for specialist consultations.
If you don't already have a referral, this can be arranged prior to your appointment through AVA Orthopaedics and includes a short telehealth consultation with one of our nurse practitioners. This allows you to access specialist care without unnecessary delays, while still meeting Medicare requirements where applicable.
What Will I Get Out of the Appointment?
You will get clarity and direction out of your appointment. One of the most common frustrations with standard telehealth is leaving the appointment still unsure. You may get general advice, but no clear direction. That approach might work for simple conditions, but orthopaedic injuries usually require more than reassurance alone.
At AVA Orthopaedics, the focus is on clarity. Our consultations are designed so you don't leave with a vague plan or unanswered questions; you leave understanding your injury and what to do next.
During your appointment, we take the time to assess your injury properly and translate that into a clear, practical plan. This includes:
- A clear explanation of your injury and what it means
- A working diagnosis based on your history and assessment
- Guidance on whether imaging is needed and exactly what this is
- A structured treatment and recovery plan tailored to you
- Advice on returning to work, sport, and normal activities
- A written summary of your consultation for your records and care team
Most importantly, you won't just be told what's happening, you'll understand it. And with that comes confidence in your next steps, rather than uncertainty.
Can You Help with Ongoing Care?
Yes, AVA Orthopaedics can help with ongoing care and follow-up appointments.
Orthopaedic care doesn't stop after the first appointment; follow-up care is required to ensure your recovery progresses as expected.
Unlike many telehealth services that focus on a single interaction, AVA Orthopaedics is designed to support you through your recovery. From your initial assessment through to follow-up and next steps, we provide continuity of care, so you're not left navigating the system on your own.
We can assist with:
- Arranging and reviewing imaging, and explaining what the results mean for you
- Providing follow-up consultations to reassess progress and adjust your plan
- Referring you to physiotherapy or other specialist services where needed
- Coordinating with your GP or physiotherapist (with your permission) to keep your care aligned
- Assisting with insurance documentation to support your claim
If surgery is required, we guide you through the process and ensure you are appropriately referred, whether that's to the public system or to a private surgeon.
The goal is simple: ongoing support, clear direction, and a smooth pathway forward at every stage of your recovery.
Who Is This Suitable For?
AVA Orthopaedics Online consultations are ideal for a wide range of injuries and situations, particularly when you need early direction without delays.
This includes:
- New injuries that need prompt assessment and a clear plan
- Ongoing pain or symptoms after an injury without clear direction
- Patients wanting to avoid delays in the traditional system
- Athletes needing fast, coordinated care to support return to play
- People seeking a second opinion before progressing treatment
- Anyone who values convenience without compromising quality
It's also particularly useful if travelling to appointments is difficult, allowing you to be assessed from home, work, or wherever suits you, this is a huge advantage of online telehealth orthopaedic care.
Importantly, if your injury requires in-person care, such as a cast, procedure, or surgery, we guide you through the next steps and refer you to the appropriate local provider. This means you still receive early, specialist-led direction, while ensuring hands-on treatment is arranged efficiently when needed.
Why Choose Online Care?
Online telehealth care takes the inconvenience out of injuries and provides early direction and clarity. Online care isn't just about convenience — although being able to attend from home, avoid travel, and minimise time off work is a clear benefit.
It's about getting the right direction early.
Many people are initially unsure about online orthopaedic care. Common concerns include: Can my injury really be assessed properly? Will I get the same level of care? What if I need something hands-on? These are valid questions, and they're exactly why AVA Orthopaedics is designed differently from general telehealth.
Our consultations are structured and thorough. We guide you through movement and functional assessment, review your history in detail, and use imaging appropriately to support decision-making. The focus isn't on replacing in-person care, it's on making sure you get the right care at the right time.
If your injury requires hands-on treatment, such as a cast, procedure, or surgery, we don't leave you there; we guide you and refer you to the right local provider with clear instructions, so the next step is straightforward and efficient, and provides follow-up care when needed.
Telehealth care also makes it easier to involve your support network. Family members, carers, or others can join your consultation from wherever they are, helping you make informed decisions together.
Ultimately, it's not just about convenience — it's about clarity, access, and making the entire process simpler from the start.
More Than Standard Telehealth
AVA Orthopaedics is built differently from standard telehealth — and that difference is important.
Most telehealth is designed for broad, general medical care. Appointments are often brief, focused on immediate concerns, and may not provide the depth needed for orthopaedic injuries. While that model works well for many conditions, injuries involving bones, joints, muscles, and ligaments require a more structured, specialist-led approach.
We follow the AVA approach — Assess. Validate. Action. — to ensure every consultation is structured, thorough, and focused on clear outcomes.
- Assess: a detailed, early assessment to understand your injury properly from the outset
- Validate: combining appropriate imaging and clinical expertise with a genuine understanding of you; your symptoms, goals, and concerns — to confirm what's going on, without overuse or guesswork
- Action: a clear, structured management plan, with seamless coordination of care, including referrals, follow-up, and communication with your care team
Specialist Advice. Early Direction.
